Trouble signing in
Use Firebase password reset from the login screen when available. We will never ask for your password.
Laveni
How can we help?
Controlled beta support for parents and caregivers. We review support requests as soon as we can during the beta. We do not promise 24/7 monitoring or instant replies.
Email: support@getlaveni.com
Laveni will never ask for your password or authentication code.
Urgent danger
Laveni support is not an emergency service and is not monitored around the clock. If someone is in immediate danger, contact local emergency services or an appropriate crisis resource.
Something is not working
Tell us the page (Today, Ask, Our Family, etc.), about when it happened, and any Error ID starting with corr_ — not your child’s story.
Privacy question
Ask about what we store, how we use it, or how permissions work. See also the Privacy Policy draft.
Correct information
You can correct many items in Our Family after signing in. Support can guide you if something is stuck.
Export my family data
Export is Owner-authorized. We do not email sensitive family exports to unverified addresses.
Delete information
Use Forget / stop-using controls in Our Family when you can. Contact us for help with other deletions.
Delete child / family / account
These actions require an authenticated Owner (or account holder). Email alone is not enough. Account deletion is not fully self-serve yet.
Safety or urgent concern
Laveni support is not an emergency service and is not monitored around the clock. If someone is in immediate danger, contact local emergency services or an appropriate crisis resource.
Beta feedback
Did Laveni tell you something useful that you didn’t realize you needed to know yet? You can also note: creepy, not my child, already knew, repeated, overwhelming, misunderstood.
Please do not email
- passwords
- authentication codes
- full child stories
- medical records
- sensitive screenshots unless we explicitly request a secure method
- government IDs
- financial information
Prefer an opaque corr_… error ID, the page where it happened, and a short description.
What we never ask for
- password
- MFA / authentication code
- Firebase token
- session cookie
- Redis credential
- encryption key
- Secret Manager value
- full child story / Ask transcript
- government ID
- financial information
Privacy & rights
For access, correction, export, or deletion help during controlled beta, contact us after signing in when you can. We verify identity through your authenticated Laveni account — not email possession alone. We do not promise automatic fulfillment or legal response deadlines unless counsel supplies them.